Automation

Reputation Monitoring: Know When Your Brand Is Mentioned Before Anyone Else Does

Your reputation is being written on platforms you may not be checking regularly. Deploy this automation and every new mention across Google, Trustpilot, Yelp, and your industry directories surfaces the moment it is posted, with the right team notified and a response already in the queue.

Businesses with automated reputation monitoring respond to reviews 4x faster than those checking platforms manually

How it works

  1. 1

    New mention or review appears anywhere online

    Fires the instant a new mention or review appears on any connected platform.

  2. 2

    Below-threshold alert

    Reviews under your rating threshold notify the reputation manager immediately.

  3. 3

    Below-threshold priority

    A review under your rating threshold notifies the reputation manager immediately.

    ✓ Positive mentions queue for acknowledgment.

    → Below-threshold mentions trigger an immediate alert.

  4. 4

    Reputation trend dashboard

    Mention volume and location comparison, updated in real time.

Reputation monitoring done manually creates a lag between when something is said about your business and when you know about it. A negative review posted on Tuesday afternoon might not surface until Thursday. By then it has been read by every prospective customer who searched your business in those 48 hours. A competitor monitoring continuously responded within the day. Deploy FeedbackRobot's reputation monitoring automation and the lag disappears. Every platform you connect feeds into a single alert system. A new review on any platform generates a notification the moment it posts. The notification includes the platform, star rating, and review content. Reviews below your defined threshold trigger an immediate alert to your reputation manager. Reviews above threshold queue for a positive acknowledgement. For businesses with multiple locations, the monitoring data builds a comparative picture over time. Which locations generate the most review activity? Which generate the most negative sentiment? The intelligence sitting in your review stream is available in real time rather than discovered retroactively when a rating decline is already showing in your aggregate scores.

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Frequently asked questions

How is this different from online-reputation or review-monitoring?

The mechanics are largely the same across these templates, monitor connected platforms, alert on threshold, queue a draft, this one is framed around catching a mention before competitors do, emphasizing speed.

What counts as a mention beyond a formal review?

Primarily new reviews on connected platforms, this template doesn't currently monitor social media or news mentions outside of review platforms.

Does this draft a response automatically?

Yes, a draft is prepared and queued for approval, nothing publishes without your team reviewing it first.

Can this identify a specific location generating unusual review activity?

Yes, for multi-location businesses, unusual volume or sentiment at a specific location surfaces in the comparative view.

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