I built the AI agent I wished my own business had
FeedbackRobot automates customer feedback collection and resolution to help small teams operate with enterprise-level efficiency. The platform watches multiple channels continuously, so feedback gets addressed promptly instead of sitting unnoticed.
The problem
A bad review sits public for weeks before anyone on the team even sees it. Feedback gets collected but rarely acted on in time to matter — scattered across channels with no one watching all of them at once.
Founder & background
Feras Hirzalla (Founder & CEO) has spent over a decade in business automation. He also founded Buttercloud, a software studio established in 2012 that provides custom development, fractional CTO services, and cloud infrastructure to startups.
What we believe
- Simplify collection. Consolidate feedback monitoring into one system instead of spreadsheets and a dozen inboxes.
- Automate with AI. Let AI handle the routine work — monitoring, drafting responses — so humans spend their time on the customer interactions that actually need a human.
- Grow local businesses. We build for service businesses — salons, clinics, restaurants — that don’t have a dedicated reputation management team but compete against chains that do.
Who it’s for
Local and service businesses looking to build a real competitive advantage through efficient, always-on reputation management.