Automation

Online Reputation Management: Monitor Every Review, Respond to All of Them

Your online reputation is being written continuously whether you are paying attention or not. Deploy this automation and every new review across every platform surfaces the moment it is posted, with a response queued and the right team notified, so your reputation is managed actively rather than discovered periodically.

Businesses responding to 100% of online reviews within 48 hours see 27% more new customer inquiries from organic search

How it works

  1. 1

    New review posts on any connected platform

    Every review across every connected platform tracked in one feed as it posts.

  2. 2

    Instant alert on every review

    Notification with platform, rating, and full text within seconds of posting.

  3. 3

    Below-threshold reviews prioritised

    Every review sorted by rating the instant it lands:

    ✓ Logged to the reputation trend record.

    → Below-threshold reviews trigger an immediate alert.

  4. 4

    Reputation overview dashboard

    Rating, volume, and response rate across every platform, always current.

Sample survey questions

Online reputation management used to mean checking Google every few days and responding to whatever you happened to find. That approach worked when review volume was low and the stakes of a missed response were limited. Neither of those conditions holds any more. Review platforms have multiplied, customers post reviews within hours of an experience, and prospective customers read the responses as carefully as they read the reviews themselves. Deploy FeedbackRobot's online reputation automation and monitoring becomes passive. Every platform you add to your account feeds into a single dashboard. New reviews arrive classified by platform, rating, and content type. A review mentioning a specific staff member, product, or location is tagged accordingly. Anything below a threshold you define triggers an immediate notification to the relevant team. Positive reviews queue for a brief, personalised acknowledgement that is visible to every future customer reading the profile. The response consistency this enables over 12 months of running continuously changes the shape of your reputation. Not just the star average, which moves slowly, but the visible engagement with every reviewer, which communicates to prospective customers that your business takes feedback seriously. That signal is often the difference between a potential customer choosing you and choosing the competitor whose reviews sit unanswered.

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Frequently asked questions

Does this replace checking Google My Business manually?

Yes, that's the point, every platform you connect feeds into one dashboard so you're not logging into five separate accounts to see what's new.

What counts as a below-threshold review that triggers an alert?

You set the threshold, most businesses use anything under 3 or 4 stars, but it's configurable per account.

Does this draft responses automatically, or just monitor?

This specific template is monitoring and alerting only, drafting and publishing responses is a separate capability, not built into this automation.

How quickly do new reviews actually show up in the dashboard after posting?

It depends on the platform's own API refresh rate, typically within minutes to an hour, not real-time to the second, but fast enough to respond same-day.

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