Automation
Review Management: One Dashboard for Every Platform, Every Location
Managing reviews manually across five platforms means some reviews get missed, some get slow responses, and patterns never get spotted. Deploy this automation and every incoming review is aggregated, routed, and tracked in one place with zero manual platform-checking required.
How it works
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1
New review lands on any platform or location
Every review across every platform and location pulled into one dashboard as it posts.
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2
Instant alert, routed to the right owner
Notification with platform, rating, and full text the moment it posts.
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3
Unanswered reviews prioritised
Every review sorted by response status the instant it lands:
✓ Logged as answered and on-trend.
→ Unanswered reviews prioritised in the response queue.
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Cross-platform dashboard
Rating, volume, and response rate by platform, always current.
Sample survey questions
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Total reviews received this month
Dashboard metric, auto-updated
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Average rating across all platforms
Per-platform breakdown available
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Unanswered reviews flagged for action
Alert queue, negative and unanswered prioritized
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Response rate over the last 30 days
Percent replied within your SLA window
Review management done manually creates a predictable set of problems. The person checking Google forgets about Trustpilot. The person managing Yelp does not have access to the industry directory where a significant review just appeared. The response to a negative review that needed a manager's input gets delayed because the manager was not in the notification chain. Meanwhile, the review has been public and unanswered for a week. Deploy FeedbackRobot's review management automation and all of that collapses into a single workflow. Every platform you monitor feeds into one queue. Reviews are routed based on the rules you define: a review about a specific product goes to the product team, a review in a language other than English routes to the regional manager, a review below three stars triggers an immediate escalation. Every review is tracked through a response lifecycle so nothing falls through. For businesses with multiple locations or product lines, the comparison data in the aggregate view is where the most useful operational intelligence sits. Which locations consistently generate the strongest review profiles? Which product lines generate the most complaints? Which months show seasonal patterns in satisfaction scores? The data is already in your reviews. This automation makes it visible without anyone having to manually compile it.
Frequently asked questions
How is this different from online-reputation?
They're closely related; this template is framed around ongoing operational management, routing rules by product or topic, response tracking, rather than pure monitoring and alerting.
Can reviews be routed to different teams based on what they're about?
Yes, a review about a specific product can route to the product team, one about delivery can route to operations, based on rules you define once.
What data actually shows in the comparison view for multi-location businesses?
Response rate, rating trend, and complaint category by location, letting you see which locations are keeping pace and which are falling behind.
Does this work for a single-location business, or only multi-location?
Works fine for a single location, the comparison and cross-location features simply aren't relevant until you have more than one location connected.
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