Automation

Review Alerts: Get Notified the Moment a New Review Posts on Any Platform

A review posted while your team is offline can sit unanswered for hours. Deploy this automation and every new review across every platform you monitor generates an immediate alert, routed to the right person with the context to respond without logging into any dashboard.

Teams using real-time review alerts respond to critical reviews 8x faster than those checking platforms on a daily manual schedule

How it works

  1. 1

    New review posts, wherever it lands

    Fires the instant a new review posts on any connected platform.

  2. 2

    Real-time alert with full context

    Includes platform, star rating, reviewer name, and review text.

  3. 3

    Urgency-based priority

    A 1-star review triggers an immediate priority alert.

    ✓ Queued for a standard acknowledgment.

    → A 1-star review triggers an immediate priority alert.

  4. 4

    Dashboard: routed by source

    Reviews route to the manager or team responsible for that location or product.

The delay between a review being posted and your team knowing about it is where reputation damage accumulates. A 1-star review on Google posted at 6pm on a Friday and not seen until Monday morning has spent 60+ hours on your public profile with no response, visible to every prospective customer who searched your business over the weekend. A competitor who monitors in real time responded within the day. Deploy FeedbackRobot's review alert automation and the detection-to-notification window closes to minutes. Every platform you connect sends a real-time alert when a new review posts. The alert includes the platform, star rating, reviewer name, and full review text. It routes to the person responsible for responding on that platform or at that location. A 1-star review at any location generates an immediate priority alert. A 4 or 5-star review generates a standard notification queued for a positive acknowledgement. For businesses with multiple locations or product lines, alert routing is configured by the source of the review. A review for Location A routes to Location A's manager. A review mentioning a specific product routes to the product team. The right person always gets the right review at the right time, without anyone having to check any dashboard on any schedule.

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Frequently asked questions

How is this different from review-aggregation?

Closely related in mechanics, this one emphasizes the alert itself, urgency, delivery channel, and priority routing, over the aggregated feed view.

What happens to a review posted outside business hours?

The alert fires immediately regardless of time, so a Friday-night review is flagged before Monday's search traffic finds it unanswered.

Can alert delivery channel vary by severity?

Yes, a 1-star review might trigger SMS for immediate visibility, while a positive review queues as a standard dashboard or email notification.

Does this work across multiple locations?

Yes, alerts route based on the review's source, a review for Location A goes to Location A's manager specifically.

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