Reviews & Reputation

Monitor reviews across Google, TripAdvisor, Booking, Yelp and more. Connect sources, track what's being said, and respond before small problems become public ones.

How review monitoring works

What happens between a customer posting a review and it appearing in your workspace.
Responding to reviews

How replies get drafted, how to adjust them — and the important bit: you post them yourself.
Replying to reviews faster

How many reviews you answer, how quickly, and what to change when the answer is 'not enough' or 'too slowly'.
When a review source stops syncing

What each sync status means, how to force a sync, and how to fix a failed source.