Resolutions & Team Inbox

How FeedbackRobot detects a problem, drafts a reply, and closes the loop — plus how your team takes over when a human touch is needed.

How resolutions work

What a resolution is, what triggers one, and what happens from open to closed.
The recovery playbook

Every setting on the playbook card, and what each one changes.
Offers and promo codes

What an offer is, the kinds, who may give one, the rules, and how redemption is tracked.
Taking over a conversation from the AI

How to take over, what changes when you do, and why you can't hand it back.
Callbacks and hand-offs

How the AI decides a person is needed, what the customer is told, and what you do next.
Getting the AI to sound like you

How tone, context and the custom prompt combine, and how to fix replies that sound generic.
Training FeedbackRobot

What each Training tab does, how groups inherit it, what the four risk levels do to a reply, and how to import your own manual.
Teaching the AI with your own documents

The Documents tab of Training: what to upload, and how facts are looked up when a reply is written.
What to put in your Knowledge Base

Five document types worth uploading, what each fixes, and what to leave out.