Automation
Survey Analysis: Automated Trend Detection Across Every Response You Collect
A survey without analysis is a data collection exercise with no output. Deploy this automation and every response is classified by topic and sentiment as it arrives, building the trend data your team can act on without anyone manually reviewing every row.
How it works
-
1
New survey response arrives from any connected survey
Fires the instant a new survey response arrives from any connected survey.
-
2
Classified by topic and sentiment
Tagged automatically as it arrives, no manual review needed.
-
3
Alert on trend break
Notifies the relevant team the instant a threshold is crossed:
✓ Steady sentiment logged to the trend record.
→ Negative sentiment on a topic crossing your threshold alerts the owning team.
-
4
Topic trend dashboard
Trend lines by topic, updated in real time.
Survey data has a short shelf life. A pattern that emerges in responses this week is actionable now, when the team behind the product or service that generated the feedback can still address the specific cause. The same pattern discovered in a manual review three months from now is historical record, not an improvement opportunity. Deploy FeedbackRobot's survey analysis automation and every response is processed the moment it is submitted. Topic classification tags each response against the categories you define. Sentiment scoring runs within each topic, so a response that is positive about product quality but negative about delivery speed contributes to two separate trend lines rather than one averaged score. The data builds continuously as new responses arrive. Alert thresholds tell the relevant team when a trend breaks from its baseline. A week where negative sentiment about a specific feature spikes above your defined threshold generates an alert to the product team, with the specific responses that drove it attached. A cohort of customers who scored low on onboarding confidence triggers outreach from customer success. The analysis runs without requiring anyone to schedule a manual review.
Frequently asked questions
Does this replace running actual surveys?
No, this analyzes responses that are already arriving from your surveys, it doesn't generate new survey requests itself.
How current is the trend data?
It updates continuously as responses arrive, not on a scheduled batch, so a pattern from this week is visible this week, not next quarter.
What triggers an alert versus just logging the data?
A trend break, meaning a topic's negative sentiment share rises over consecutive periods, not a single response, triggers the alert.
Can this analyze responses from multiple different surveys at once?
Yes, any connected survey feeds into the same classification engine, so patterns across different survey types become visible together.
Related automations