Hotel Reputation Management Software — Monitor Every Review Automatically

For hotels, hostels, and hospitality businesses, TripAdvisor reviews can make or break a booking decision. Travellers read reviews before they book — and the properties that respond consistently rank higher in TripAdvisor's algorithm than those that don't. A single pattern of unanswered negative reviews tells future guests more about your property than your best marketing copy.

FeedbackRobot's TripAdvisor integration monitors your property listings and pulls every new review into Radar. The AI reads what the guest praised or complained about, identifies the tone, and drafts a personalised response that feels human — because it's trained on your voice and shaped by the specific content of each review. Not a template. Not a fill-in-the-blank. A response worth publishing.

For hotel groups and property management companies, scale is the challenge. Managing review responses across dozens of properties is a full-time job that most teams don't have headcount for. FeedbackRobot consolidates every property into a single inbox — same workflow, same quality, regardless of how many listings you manage. Your team focuses on the property. FeedbackRobot handles the inbox.

How it works

1. Connect your TripAdvisor property in Settings → Skills

2. FeedbackRobot syncs your review history and starts monitoring for new reviews on a scheduled cycle

3. New reviews appear in Radar with AI-drafted responses tailored to the guest's specific feedback

4. Approve and publish responses — or enable auto-responses for standard positive reviews

Benefits

• All TripAdvisor reviews in one inbox — no more logging into multiple property dashboards

• AI responses that feel personal, not templated — referencing what the guest actually said

• Faster response times to support your TripAdvisor ranking signals

• Negative review alerts with resolution-focused response drafts

• Multi-property support for hotel groups and management companies