Integration
Stripe Feedback Integration — Survey Customers After Every Payment Event
FeedbackRobot connects to Stripe and triggers a customer survey when a payment succeeds, a subscription starts, or an invoice is paid — automatically.
Every successful Stripe event is a customer milestone. A completed checkout is the peak of purchase intent. A paid invoice is a moment of commitment. A new subscription is the start of a relationship. A cancellation is the end of one. Each of these moments carries different emotional context — and each is an opportunity to ask the right question at the right time.
Most businesses send the same generic NPS survey on a quarterly schedule, divorced from any real event. The result is low response rates and feedback that doesn't map to anything actionable. FeedbackRobot's Stripe integration changes this by tying survey triggers directly to Stripe webhook events. A new subscriber gets a welcome and onboarding satisfaction survey. A churning subscriber gets an exit survey that captures churn reasons automatically. A high-value invoice payment triggers a relationship health check.
The feedback you collect is directly linked to real transactions — which makes it actionable in a way that timed campaigns never are. When a churned subscriber tells you why they cancelled, you have the context to respond meaningfully. When a new subscriber reports confusion in onboarding, you can fix it before the next cohort reaches the same point. FeedbackRobot turns Stripe events into a continuous feedback loop.
How it works
Connect your Stripe account in Settings → Skills
Select which Stripe webhook events trigger a survey: checkout completed, charge succeeded, invoice paid, subscription created, subscription deleted
Map each event to a survey template — different questions for different moments in the customer lifecycle
Responses appear in your FeedbackRobot dashboard, segmented by event type and customer
Benefits
Survey customers at the highest-intent moments in the payment lifecycle
Different survey templates per Stripe event type — right questions at the right moment
Automatic exit surveys on subscription cancellation — capture churn reasons every time
No code required: connect in minutes, configure in the dashboard
Feedback linked directly to Stripe transaction context for actionable insights
Which Stripe events can trigger a FeedbackRobot survey?
FeedbackRobot supports the following Stripe webhook events as survey triggers: checkout.session.completed, charge.succeeded, invoice.paid, customer.created, customer.subscription.created, and customer.subscription.deleted. Each can be mapped to a different survey template.
Can I send an exit survey when a Stripe subscription is cancelled?
Yes. Map the customer.subscription.deleted event to an exit survey template to automatically capture churn reasons every time a subscriber cancels — without any manual effort from your team.
How long after the Stripe event is the survey sent?
By default, surveys are sent shortly after the triggering event fires. You can configure a delay in FeedbackRobot's settings — for example, sending an onboarding survey 3 days after subscription.created rather than immediately after signup.
Do I need a developer to set up the Stripe integration?
No. Connect your Stripe account in FeedbackRobot's Settings → Skills in a few clicks. FeedbackRobot handles all webhook configuration automatically — no developer involvement required.