Shopify Post-Purchase Survey — Capture Customer Feedback After Every Order

Most Shopify merchants never hear from customers who had a bad experience. They just don't come back. No complaint, no explanation — just a customer who quietly churns and, if you're unlucky, leaves a public review on Google or Yelp weeks later. A post-purchase survey changes that dynamic entirely: it gives dissatisfied customers a private channel to tell you before they tell the internet.

FeedbackRobot's Shopify integration triggers automatically when a new customer is created or on a schedule you configure. The survey goes out at the right moment — after the order has likely arrived, not the second they buy — and the responses feed directly into your FeedbackRobot dashboard alongside all your other customer feedback. You see every response, segmented by sentiment, with negative scores flagged for immediate follow-up.

When a response signals a problem — a shipping delay, a damaged product, an unmet expectation — FeedbackRobot flags it for resolution and AI-drafts a follow-up message. When feedback is positive, Spotlight can turn it into a social media graphic with one click. The entire loop from transaction to testimonial runs automatically, without your team managing a single outbox.

How it works

1. Connect your Shopify store in Settings → Skills

2. Configure your survey trigger: new customer creation or a scheduled cadence after the order

3. Customise your survey questions and email template to match your brand

4. Responses automatically flow into your FeedbackRobot inbox, segmented by sentiment and flagged if negative

Benefits

• Capture feedback before unhappy customers leave a public review

• Trigger surveys automatically — no manual sending, no missed customers

• Identify product or fulfilment issues early with aggregated response data

• AI Resolution workflow drafts follow-up messages for negative responses

• Turn great responses into social proof with Spotlight in one click