Google Review Management Tool — Monitor & Respond Automatically

Every business lives or dies by its Google reviews. They appear in Search, in Maps, and now in AI Overviews — the first thing a potential customer sees before they ever click your website. A 4.0 average loses business to a competitor sitting at 4.5. An unanswered negative review sits in public indefinitely, visible to every future prospect who searches your name.

FeedbackRobot's Google integration connects directly to your Google Business Profile and pulls every new review into Radar — your centralised review inbox. The moment a review lands, our AI reads the content, identifies the sentiment, and drafts a response that acknowledges the customer's specific experience. It's ready to publish in one click.

For multi-location businesses, the problem multiplies: each location has its own profile, its own review stream, and its own backlog. FeedbackRobot consolidates every location into a single dashboard — one place to monitor, respond, and track your review performance across your entire business. Whether you're running one location or fifty, the workflow is identical: review comes in, response is drafted, you approve, it goes live.

How it works

1. Connect your Google Business Profile in Settings → Skills

2. FeedbackRobot syncs your existing review history and monitors for new reviews on a scheduled cycle

3. New reviews appear in your Radar inbox with an AI-drafted response tailored to the content

4. Review the draft, edit if needed, and publish — or enable auto-publish for positive reviews matching your criteria

Benefits

• Never miss a Google review — all locations in one inbox, monitored automatically

• AI-drafted responses in your brand voice, referencing the reviewer's specific feedback

• Respond faster and improve your average star rating over time with consistent engagement

• Negative review alerts so you can respond before the damage compounds

• Full review history, sentiment trends, and response rate tracking in your dashboard