Doctor Feedback Survey: Automated Post-Visit Patient Surveys

The front desk at most medical practices cannot proactively follow up with every patient after every appointment. That is not a prioritisation failure. It is a capacity reality. The result is that patient concerns after visits only surface when the patient takes initiative to call, walk in, or post publicly. All three options require more effort than most patients will make, so the majority of concerns go unaddressed. Deploy FeedbackRobot's doctor feedback automation and the follow-up happens automatically. When a Jane App or equivalent appointment is marked complete, a survey goes out via text within a few hours. It asks a handful of specific questions about the visit, not a generic star rating. Responses route to the appropriate staff member: a clinical concern goes to the clinical coordinator, a wait time complaint goes to operations, a billing concern goes to the front office. Each is tracked through to resolution. Practices that have been running this for three or more months consistently report two things: fewer public one-star reviews, because concerns are resolved privately first, and richer satisfaction data than they had before, giving them a basis for operational decisions that previously required guesswork.

Frequently asked questions

Does this need a specific scheduling system to work?

It's built around Jane App by default, but any scheduling system that can send a webhook when an appointment completes can trigger this.

How soon after the appointment does the survey go out?

Within a few hours, timed to when the visit is still fresh rather than at the end of the day in a batch.

What happens to a low rating?

It routes to the practice team same-day rather than becoming a public review first, giving staff a chance to follow up directly.

Can this run for multiple providers in one practice?

Yes, responses attribute to the specific provider seen if that data is available from the scheduling system.